Frequently Asked Questions

Shopping Information

● Which credit cards do you accept?

 We accept Visa, Mastercard, American Express, and Discover.

 

● Will I receive a confirmation email for my order?

Yes, if you provide your email address when placing an order, we will send you a confirmation e mail within 24 hours.

 

Why are orders placed in Texas taxed?

Christine Thomas Home.com, LLC maintains an office in Texas. Our corporate offices are located in Texas, which requires us to collect sales tax on behalf of that state.

 

What is a backorder

  A backorder is an order placed for an item that is not currently in stock. If we are able to re-order additional merchandise from our source, we will accept your order pending the arrival of new stock. Backorder times vary, but generally are just a matter of weeks. For a better idea of when a backorder will be in stock, please email customer service at info@christinethomashome.com.

 

How do I change or cancel my order?

Orders may be modified within 24 hours of initial placement. To change or cancel an order within 24 hours of placement, email: info@christinethomashome.com

Shipping Information

Can orders be shipped to a PO Box?

Sorry, due to the size of the items, orders cannot be shipped to a PO Box.

 

Can orders be shipped to foreign countries?

Sorry, we are unable to ship outside of the United States at this time.

 

How is furniture shipped?

Small pieces, such as a coat rack, are shipped UPS. Larger pieces are shipped using White Glove Delivery.

 

What is White Glove Delivery?

With White Glove Delivery, most furniture items are brought into your home, having already been uncartoned, deluxed, and assembled (if necessary).  Delivery is by appointment; our delivery service will contact you to arrange a day. Most of our large furniture pieces feature FREE White Glove Delivery.

 

How do I check on the status of my order?

Email info@christinethomashome.com to receive an update on your order.

 

Security Information

● When I submit my credit card information online is it secure?

We at ChristineThomasHome.com understand your concerns about the security of online transactions. Therefore, our site is equipped with the most advanced Secure Socket Layer (SSL) technology, which is designed to render information unreadable should anyone try to intercept it.

 

● Will ChristineThomasHome.com sell my email address to other companies?

We use your personal information only, for internal purposes such as confirming and tracking your order, analyzing trends and statistics, and informing you of our new products, services, offers, etc. We will not sell your information to outside companies.

 

Returns and Exchanges

Am I billed for shipping when I return an item?

If an item is returned due to a manufacturer’s defect, you are not billed for shipping. If an item is returned for any other reason, shipping costs are incurred for return by you.

 

What is your return policy?

Generally, we allow you 7 days to make a request for a return or repair due to defects or delivery damage. See our entire return policy section for more details.

 

● How do I Return an Item?

Please contact customer service for a return authorization.

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